The Add Reward feature allows you to manually assign reward points to any customer. This is useful for compensation, loyalty bonuses, or special promotional rewards.

Step 1: Access Customer Rewards

• From the sidebar menu, click Customer Rewards under the Rewards section
  

• You will be directed to the Customer Rewards dashboard.

Step 2: Click on Add Reward

• In the Customer Reward page, click on the Add Reward icon.
  

• A pop-up window will appear to enter reward details.

Step 3: Enter Reward Details

Fill in the required details:

• Reward Points/Amount – Enter the number of points or reward value to add.

• Credits expire in the following days

• Reason/ Why would you like to give credits to your customer? — Add a short description (e.g., “Bonus for repeat purchase” or “Compensation for delay”).

Step 4: Save and Apply

• Click Save to add the reward points to the customer’s account
  

The new reward balance will immediately reflect in the customer’s row under the Reward column.