This rule allows you to reward customers with points when they leave reviews. It motivates them to share genuine feedback and helps your brand build trust.
Steps to Set Up Review Reward Rule
Step 1: Open the Retenzy Dashboard
- Log in to your Retenzy dashboard to access your store settings.
Step 2: Navigate to the Loyalty Program
- From the dashboard, click on Loyalty Program.
Step 3: Open the Points Program
Within the Loyalty Program, click on the Points Program tab. Under the Ways to Earn Points section, you will find the Write a Review option.
Step 4: Configure Reward Points
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You can choose between two options:
Option 1: Same points for all reviews
- Add the points you want to give for any type of review.
- Example: Every review earns 100 points (whether it’s text, photo, or video).
Option 2: Additional points for photo & video reviews
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Set base points for a text review, and then add extra points for a photo or video.
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Example from screenshot:
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Review with text → 100 points
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Review with photo → +5 points
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Review with video → +7 points
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Step 5: Select Review Sources
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Decide where reviews should be rewarded:
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On website & review request
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Or only on review request
Step 6: Choose Review Type for Rewards
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Offer rewards only for verified reviews (recommended for authenticity).
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Or for all reviews.
Step 7: Save and Publish Rule
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Review the Summary on the right-hand side.
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Click Publish to activate, or Draft to save without publishing.
