Setting up sender info ensures that your customers see a recognizable sender name and can reply directly to the correct email address.

Steps:

Step 1 — Access Email Setup

• From the sidebar of Retenzy, go to Email Setup under the Communication section.

Step 2 — Locate Sender Info Section

• On the Email Setup page, scroll down to find the Sender info section.

Step 3 — Enter Sender Name

• In the Sender name field, enter the name you want customers to see (e.g., Your Store Name).
  

• This name will appear as the email sender in the customer’s inbox.

Step 4 — Add Customer Reply Email

• In the Customer's reply email field, enter the email address where you want to receive customer responses.

• It’s recommended to use your customer support email, so replies are directed to your support team.

Step 5 — Save Changes

• Click Submit to save the sender information.