You can control whether customers receive emails from your store by turning the email program on or off.

Steps:

Step 1 — Access Email Setup

• From the sidebar menu of Retenzy, click Email Setup under the Communication section

Step 2 — Locate Email Program Status

• On the Email Setup page, find the section Email Program Status

• It shows whether emails are currently Enabled or Disabled.

Step 3 — Enable or Disable Emails

• To Enable emails, switch the toggle ON.

• To Disable emails, switch the toggle OFF.

Step 4 — Save Changes 

• Your preference will be applied instantly, ensuring customers receive (or stop receiving) automated emails.