Overview
The Reviews feature in Retenzy enables you to collect authentic customer feedback and display it directly on your product pages. In today’s online shopping environment, people trust other customers more than brand marketing. Reviews bridge that trust gap, helping shoppers feel confident about buying from you.
Key Capabilities in Detail
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Customizable Review Widget
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The review section is not “one-size-fits-all.” Retenzy allows you to fully customize it — change colours, fonts, and placement to perfectly match your store’s branding.
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You can decide whether to display reviews directly under product descriptions, in a tab, or a floating widget.
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Automatic Review Requests
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After a customer makes a purchase, Retenzy can automatically send them a polite and friendly email asking for their feedback.
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This automation ensures you’re constantly collecting fresh reviews without having to remember to ask manually.
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Verified Buyer Tags
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To increase credibility, Retenzy can mark reviews as “Verified Buyer” if they’re from someone who actually purchased the product.
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This helps potential customers filter out fake or unhelpful feedback.
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Moderation & Management Tools
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From your Retenzy dashboard, you can approve, reject, or reply to reviews.
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You can also hide flagged reviews until you verify them, ensuring only genuine and appropriate content is visible.
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Photo & Video Reviews
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Let customers upload images or short videos with their reviews.
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Visual proof can increase trust even more than text reviews.
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Why Reviews Matter
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Builds Trust: Real experiences from real customers reassure hesitant buyers.
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Boosts Conversions: The more positive reviews, the higher the chance a visitor will make a purchase.
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Improves SEO: Reviews add keyword-rich user-generated content to your store, helping you rank better in search engines.
Provides Insights: Learn what’s working and what needs improvement in your products or services.
