The Question & Answer feature allows you to respond directly to customer inquiries about your products. This helps build trust, improve customer experience, and reduce purchase hesitation by providing quick and clear answers.
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Step 1: Open the Retenzy Dashboard
Log in to your Retenzy dashboard to access your store settings.
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Step 2: Navigate to the Review Program
From the dashboard, click on Review Program.
Step 3: Navigate to Question & Answer
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On the Review Program page, go to the Question & Answer section.
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In this section, all customer questions will be displayed.
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You can directly answer questions from here to provide accurate information and assist your customers.
