Step 1: Open the Retenzy Dashboard
Log in to your Retenzy dashboard to access your store settings.
Step 2: Navigate to the Review Program
From the dashboard, click on Review Program.
Step 3: Navigate to Question & Answer
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On the Review program page, go to the Question & Answer section.
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In this section, all customer questions will be displayed.
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You can directly answer questions from here to provide accurate information and assist your customers.
Step 4: Reply to Reviews
On the Questions page, you will see all the customer reviews. For each review, click the Reply icon. This will allow you to write and submit a reply to that review.
