Step 1: Access the Manage Review Section

• From your Retenzy Home Page, navigate to the Manage Review section in the left-hand menu.

• Click on Manage Review to open the review management dashboard.

Step 2: Reply to a Review

• On the Manage Review page, you will see a list of orders and their associated reviews.

• In the Status column, select the review you want to respond to.

• Enter your reply and submit it to engage directly with your customer.