You can set the Reviews feature and the Rewards feature in the new customer dashboard easily.
To enable review feature 👉🏻
1. Review Widgets Setup
Go to:
Retenzi → Branding → Reviews
Available review widgets:
- Product Review Block
- Product Rating Block
- Product Global Rating
- All Reviews Page
- Product Review Carousel
- All Review Widget
2. Product Review Block
Purpose:
Displays detailed customer reviews on the product page.
Setup
- Shopify Theme Editor
- Products → Default Product
- Choose a product
- Add Section
- Apps → Product Review
- Save
Customization
- List or Grid Layout
- Rating Icons (Star, Heart, Thumbs Up, Diamond)
- Colors
- Reviews per page
- Button styling
- Card radius
- Q&A section
Save settings after customization.
3. Product Rating Block
Purpose:
Shows star ratings below the product title.
Setup
- Open Product Page in Theme Editor
- Product Information
- Add Block below Product Title
- Apps → Product Rating
- Save
Result:
Customers can instantly see product ratings.
4. Product Global Rating
Purpose:
Shows ratings on collection pages for all products.
Setup
- Open Collection Page in Theme Editor
- App Embeds
- Enable Global Rating
- Save
Result:
Every product card in collections displays ratings.
5. All Reviews Page
Purpose:
Displays all reviews from all products on one page.
Setup
- Branding → Reviews → All Reviews Page
- Theme Editor → App Embeds
- Enable Review Floater
- Save
Result:
A floating review button appears across the store.
Customers can click it to view all reviews.
6. Product Review Carousel
Purpose:
Shows reviews in a sliding carousel on product pages.
Instead of customers scrolling to the bottom, reviews appear near product information.
Setup
- Product Page
- Add Block below Buy Button
- Apps → Review Snippet
- Save
Customization
- Rating Icons
- Colors
- Card Radius
- Auto-play Reviews
Save settings.
7. All Review Widget
Purpose:
Controls the floating review widget displayed on the store.
Customization
- Widget Style
- Text
- Colors
- Position (Left/Right)
- Display Settings
Save settings to make the widget live.
Review Management
Go to:
Review Program
Available sections:
- Manage Reviews
- Question & Answer
- Import Reviews
- Product Groups
- Settings
8. Manage Reviews
View all customer reviews.
Options:
- Publish Review
- Hide Review
- Bulk Publish
- Bulk Hide
Separate tabs:
- Published Reviews
- Unpublished Reviews
Changes are auto-saved.
9. Question & Answer Section
Purpose:
Manage customer questions on products.
Example:
Customer asks:
Is XS size available?
You reply directly from Retenzi.
Benefits:
- Customers receive email notifications.
- Track answered and unanswered questions.
10. Import Reviews
Import reviews from:
CSV File
- Upload CSV
- Click Import
Other Review Apps
Supported migrations:
- Judge.me
- Loox
- Stamped
- Other review platforms
Export reviews from the old app and import them into Retenzi.
11. Product Groups
Purpose:
Combine reviews from similar products.
Example
Product A:
- 10 Reviews
Product B:
- 8 Reviews
Create a group called:
Polo Shirts
Result:
- Product A shows 18 reviews
- Product B shows 18 reviews
This increases social proof and trust.
12. Review Settings
Control auto-publishing of reviews.
Options:
Publish All Reviews
Every review appears automatically.
Publish Only High Ratings
Example:
- Only 4-star and 5-star reviews
Manual Approval
No review is published until approved.
Save settings after selection.
Review Analytics
Go to:
Analytics → Reviews
Track:
Review Performance
- Total Reviews Collected
- Average Rating
- Reviews by Date Range
Email Performance
- Review Request Open Rate
- Conversion Rate
Review Sources
- Imported Reviews
- Organic Reviews
Rating Breakdown
- 5-Star Reviews
- 4-Star Reviews
- 3-Star Reviews
- Others
Product Insights
- Most Reviewed Products
- Highest Rated Products
Review Communication & Emails
Go to:
Communication → Email Templates
Available templates:
Review Request Email
Sent after customers purchase a product.
Customizable:
- Campaign Name
- Subject Line
- Email Content
Review Reminder Email
Reminder for customers who haven't submitted reviews.
Customizable:
- Subject
- Content
- Preview
You can preview both email types before sending.
To enable reward feature 👉🏻
1. Enable Loyalty & Reward Widgets
After installing Retenzi, go to:
Retenzi → Branding
Here you will find different widgets that need to be enabled in your Shopify theme.
Loyalty Widget
This is the floating reward button shown on the storefront.
Setup:
- Shopify Theme Editor
- App Embeds
- Enable Reward Widget
- Save
Product Loyalty Widget
Shows customers how many points they can earn on a product.
Setup:
- Theme Editor
- Products → Default Product
- Add Block
- Apps → Reward Points in Product
- Place below Buy Button
- Save
Cart Slider Widget
Displays rewards information inside the cart.
Setup:
- Open Cart Template
- App Embeds
- Enable Cart Slider
- Save
Membership Information Block
Promotes membership plans on product pages.
Setup:
- Product Template
- Add Block
- Apps → Membership Widget
- Place near Buy Button
- Save
Account Loyalty Page
Creates a dedicated loyalty dashboard for customers.
Customers can:
- View points
- Redeem rewards
- Check referrals
- View VIP status
Setup:
- Open Account Loyalty Editor
- Create Account Loyalty Page
- Create Menu
- Save
Checkout Thank You Block
Shows earned points after order completion.
Example:
You earned 500 points from this order.
Setup:
- Open Thank You Page Editor
- Add Thank You Block
- Save
2. Customize Widget Design
Go to:
Retenzi → Branding
Customize:
- Colors
- Icons
- Text
- Widget Position
- Shapes
- Animations
Preview on:
- Desktop
- Mobile
Save all settings.
3. Configure Loyalty Points Program
Go to:
Loyalty Program → Points Program
Enable the loyalty program.
This activates the reward system for your store.
4. Create Ways to Earn Points
Customers earn points by performing actions.
Click:
Add Earn Points
Examples:
Birthday Reward
- Give 100 points on customer birthday
Other Earning Methods
- Sign Up
- Place Order
- Social Media Actions
- Custom Rewards
These actions encourage customers to engage with your store.
5. Create Ways to Redeem Points
Customers should also be able to spend their points.
Click:
Add Redeem Points
Available reward types:
Amount Discount
Example:
- 100 Points = ₹100 Off
Percentage Discount
Example:
- 200 Points = 10% Off
Free Shipping
Free Product
You can configure:
- Reward name
- Point requirement
- Minimum purchase amount
- Product restrictions
- Discount code prefix
- Expiration period
Save the redemption rule.
6. Create Milestones
Milestones reward customers when they achieve goals.
Go to:
Milestones → Add Milestone
Example:
- Complete 1 Order = 100 Bonus Points
Other examples:
- Spend ₹5,000
- Complete 10 Orders
- Reach a target number of points
Milestones help increase repeat purchases.
7. Configure Point Branding
Instead of showing "Points", you can create a custom brand name.
Example:
Singular:
- Smash Coin
Plural:
- Smash Coins
Customers will see:
You earned 10 Smash Coins
This makes the loyalty program feel unique to your brand.
8. Configure Point Expiry
Enable Point Expiry and define a period.
Example:
- Points expire after 12 months
Points expire only when customers remain inactive during the selected period.
This encourages customers to return and redeem rewards.
9. Setup Referral Program
Go to:
Referral Program
Enable referrals.
Referral Reward
Reward the customer who refers a friend.
Examples:
- ₹100 Discount
- Free Shipping
- Free Product
Referred Friend Reward
Reward the new customer who joins through the referral link.
This creates a win-win referral system.
10. Configure Referral Coupon Timing
Choose when referral rewards should be generated.
Purchase
Reward generated immediately after order placement.
Fulfillment
Reward generated only after the order is fulfilled.
Fulfillment is safer because it prevents abuse and cancelled-order rewards.
11. Setup Membership Program
Go to:
Membership Program → Create Membership Plan
Examples:
- Gold Club
- VIP Access
- Premium Membership
Add benefits such as:
- Amount Discount
- Percentage Discount
- Free Shipping
- Free Products
Choose billing frequency:
- Monthly
- Quarterly
- Half-Yearly
- Yearly
Memberships can be sold through products or collections.
12. Setup VIP Program
Go to:
VIP Program
Enable VIP tiers.
VIP tiers reward your best customers.
Configure VIP Rules
Based on:
- Total Points Earned
- Total Spending
Example Tiers
Silver
Requirement:
- 1,000 Points
Reward:
- 5% Discount
Gold
Requirement:
- 5,000 Points
Reward:
- 10% Discount
Platinum
Requirement:
- 10,000 Points
Reward:
- 15% Discount
Additional perks:
- Free Shipping
- Priority Support
- Exclusive Offers
13. Analytics
Go to:
Analytics
Track performance of your loyalty program.
Metrics include:
- Revenue Generated
- Orders Generated
- Average Order Value
- Rewards Earned
- Rewards Redeemed
- Coupons Generated
- Coupons Used
- Referral Performance
- VIP Performance
This helps measure the success of your rewards strategy.
14. Communication & Emails
Go to:
Communication
Configure:
Email Status
Enable or disable reward emails.
Sender Information
Set:
- Sender Name
- Reply Email Address
Review Request Emails
Example:
- Send review request 3 days after order delivery
Automatic reminder emails can also be sent.
15. Email Templates
Retenzi provides templates for:
- Reward Earned
- Birthday Reward
- Signup Reward
- Order Reward
- Anniversary Reward
- Review Reward
- Social Reward
- VIP Reward
You can customize each template according to your brand.
16. Customer Management
Go to:
Customers
View:
- Customer Points
- Orders
- VIP Tier
- Activity History
You can manually adjust points.
Example:
- Add 1000 bonus points to a loyal customer.
