This rule allows customers to redeem their reward points for a specific product at no cost. For example, a customer can use 500 points to get a product worth ₹200 for free. This motivates customers to engage more with your program while promoting specific products.

Steps to Set Up Free Product Redeem Rule

Step 1: Access Redeem Rewards

• From the sidebar menu on the Retenzy home page, click Redeem Rewards.
  

• Select Ways to Redeem from the Redeem Rewards page.

Step 2: Select Free Product

• From the Ways to Redeem pop-up, Click Create Free Product Reward.

Step 3: Set Up Reward

• Enter your program name under Setup Rewards.

Step 4: Define Reward Value

• Specify how many points (X) are required to redeem.
  

• Enter the value (Y) of the free product customers will get.

Step 5: Configure Additional Options

• Applies to: Select the specific products eligible for the free reward.

• Discount Code (Optional): Add a prefix for auto-generated discount codes.

• Combinations: Decide if the free product can be combined with order, shipping, or product discounts.

• Coupon Expiration: Choose if the coupon never expires or set a custom expiration (e.g., 30 days).

Step 6: Publish Rule

• Click Publish to activate the rule.

Customers can now redeem their points for free products as per your setup.