This rule lets customers redeem their reward points to get free shipping on their orders. For example, a customer can use 200 points to receive free shipping up to ₹100. This removes shipping cost barriers and increases order completion rates.
Steps to Set Up Free Shipping Redeem Rule
Step 1: Open the Retenzy Dashboard
- Log in to your Retenzy dashboard to access your store settings.
Step 2: Navigate to the Loyalty Program
- From the dashboard, click on Loyalty Program.
Step 3: Open the Points Program
- Within the Loyalty Program, click on the Points Program tab. Under the Ways to Redeem Points section, you will find the Add redeem point option.
Step 4: Select Free Shipping
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From the Ways to Redeem options, choose Free Shipping.
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Click Free Shipping Reward.
Step 5: Set Up Reward
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Enter your program name under Setup Rewards (e.g., Free Shipping).
Step 6: Define Reward Value
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Specify the number of points (X) required for free shipping.
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Enter the maximum shipping amount (Y) the customer gets waived.
Step 7: Configure Additional Options
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Minimum Requirement: Choose whether customers need a minimum purchase amount or item quantity to redeem.
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Discount Code (Optional): Add a prefix to auto-generated discount codes if needed.
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Combinations: Decide if this reward can be combined with other discounts (order or product).
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Coupon Expiration: Choose if the coupon never expires or set an expiry period (e.g., 15 days).
Step 8: Publish Rule
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Click save to activate the free shipping reward.
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Customers can now use their points to enjoy free shipping within your defined conditions.
Need a visual walkthrough? If any of the steps weren't clear, watch the video tutorial to see the entire process demonstrated step by step.
